Digital products
Access to e-books and other digital products is sent to the email used at checkout as soon as the payment platform confirms payment:
| Payment method | Usual confirmation |
|---|---|
| Credit card | Within minutes |
| Pix | Within minutes |
| Boleto | Up to 3 business days after payment |
If the email does not arrive, check your spam and promotions folders and make sure the address entered at checkout is correct. If the problem persists, write to contato@infokraze.com with your checkout email.
Physical products
The delivery lead time and shipping cost are shown at checkout, before payment, and count from payment confirmation. Once shipped, we email you the tracking code.
If the order does not arrive within the stated time, contact support: we follow up with the carrier and, if needed, ship the product again or refund you.
Address and delivery attempts
The buyer is responsible for the address provided. If the carrier cannot deliver after its scheduled attempts and the parcel comes back, we will contact you to arrange a new shipment, which may be charged, or a refund.
International deliveries
For orders shipped to other countries, lead times and shipping cost are shown at checkout. Delivery may depend on customs clearance in the destination country. Import taxes and fees, where they apply, are paid by the buyer.
Contact
contato@infokraze.com · WhatsApp +55 71 98798-7401, on Brazilian business days.
Language
This is an English version of the Portuguese text. If the two differ, the Portuguese version prevails.