Frequently asked questions.
The most common questions from buyers and from companies about to do business with Infokraze.
For buyers
I bought a digital product. When do I get access?
Access is sent to the email used at checkout as soon as the payment platform confirms payment. Card and Pix payments usually clear within minutes; boleto payments within three business days.
If you cannot find the email, check your spam and promotions folders, then contact support.
How do I ask for a refund?
You may cancel within 7 days of purchase or of receiving the product, with no reason required (Brazilian Consumer Protection Code, art. 49).
Request it through the platform where you bought, or email support with your checkout email and order number.
Does Infokraze issue tax invoices?
Yes. Sales are invoiced by Infokraze Digital Ltda and the tax document is issued in the buyer’s name.
Do you sell outside Brazil?
Yes. Currency, lead times and delivery terms are shown on each product page before payment. Import duties in the destination country, where they apply, are paid by the buyer.
Does your content guarantee any result?
No. Our publications inform and guide, but outcomes depend on factors we do not control. We do not promise financial, professional or health results.
How does Infokraze handle my data?
We use your data to deliver what you bought, provide support and meet legal obligations. We do not sell or rent personal data.
Verification and partnerships
Is Infokraze a registered company?
Yes. Infokraze Digital Ltda has been registered under CNPJ 47.661.599/0001-78 since August 22, 2022, with active status. Anyone can check it on the Federal Revenue website.
How can I tell an email really comes from Infokraze?
Our emails only come from addresses ending in @infokraze.com. If in doubt, do not click links or send data: forward the message to our official address.
I found a suspicious ad using the Infokraze brand.
Send the link or a screenshot to our reports channel. We review every report.
Which documents do you provide to partners?
CNPJ registration card, articles of association, proof of address, tax clearance certificates and bank details in the company’s name, on request and from our official email.
Where is the company located?
The registered address of Infokraze Digital Ltda is Av. Paulista, 1636, suite 4, 15th floor, Bela Vista, São Paulo, Brazil. Support is provided by email, phone and WhatsApp.